24HR SUPPORT

 Chat with one of our consultant team below, and let’s begin to solve your problems. CONTACT US AT:

U.S.A . Toll Free 1-877-268-4779 Ext.HELP(4357)

Bahamas Toll Free 1-242-698-1061 Ext . Help ( 4357)



Thank you for choosing Sebastian Alliance Group Team !

I.T. Monthly Support

As your business grows and develops a substantial customer base, having helpdesk support can become overbearing, inefficient and costly.
Deciding whether to use an  in-house technician or consultant for your business, but contemplating if you can afford it?

If so, worry no more!!

There is a solution for your business ,for a fraction of an in house tech/ consultant.

Our Technical Support services team is comprised of highly-qualified and experienced technicians with a broad range of certifications, enabling us to offer all levels of support to a variety of support environments with end-users ranging from beginner level to intermediate computer users.

Select our monthly packages below and we will provide you with a monthly virtual team :
helpdesk_support

Basic

$199Monthly
5 hours allotted -remote only
(7am - 3pm EST)
- Wordpress support
- Website support
- Helpdesk support
 
 
 
 

Silver

$399Monthly
10 hours allotted - remote only
(7am - 5pm EST)
- Wordpress support
- Website support
- E-Commerce support
- Helpdesk support
- PC support - Microsoft
- Network Support
- Server support - Windows Server 2008 - 2012 , Exchange

Bronze

$799Monthly
10 hours allotted - remote / onsite support
(7am - 9pm EST)
- Wordpress support
- Website support
- E-Commerce support
- Helpdesk support
- PC support - Microsoft
- Network Support
- Server support - Windows Server 2008 - 2012 , Exchange

Platinum

$999Monthly
24 hours allotted - remote / onsite support *
( 24 hours)
- Wordpress support
- Website support
- E-Commerce support
- Helpdesk support
- PC support - Microsoft
- Network Support
- Server support - Windows Server 2008 - 2012 , Exchange

Examples of Programs Available for Technical Support:

  • Windows OS versions including, 95, Me, 2000, XP, Vista, Windows 7, Windows 8
  • Web Browsers including, Microsoft Internet Explorer 5, 6, 7, 8, 9, 10, Mozilla Firefox, Netscape Navigator, MSN Explorer, Safari, Opera, Google Chrome and more.
  • Productivity/Office Programs and Suites including the entire Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft FrontPage, Microsoft Access, Adobe Acrobat, Corel WordPerfect, Lotus, Google Docs and more.
  • Design programs including Microsoft Publisher, Microsoft Expression, Adobe Creative Suite, Adobe Photoshop, Adobe Dreamweaver, Adobe Illustrator, Adobe InDesign, Corel Draw and more.
  • Accounting Software including Quicken, QuickBooks, Microsoft Money, Microsoft Dynamics, Sage, NetSuite and more.
  • Sales/Marketing Programs including ACT, Salesforce, Avidian and more.
  • POS Software (Point-of-Sale Programs).
  • Mobile Device Software.
  • Custom/Proprietary Software Programs.
  • Cloud Services Support and much more
how can we help you?

Contact us at the Sebastian Alliance Group office nearest to you or submit a business inquiry online.

Sebastian Alliance Group really helped us achieve our I.T. goals. They simply the best !!!

Sears & Co.
Director, Sears & Co.

How it Works?

If you feel stuck and have no clue how to get out of it, do not worry. Our highly professional support agents are available to help you upto best of your satisfcation.

You can contact us for support via following options.
OPTION 1: LIVE CHAT
1. Click on the live chat icon


2.  Type your message and one of our skilled professional will help you with your query.

OPTION 2: CALLBACK
1. Click on the callback icon.


2. Enter your phone number and one of our representative will call you in few seconds.

OPTION 3: FEEDBACK
1. Click on the feedback icon.


2. Enter your details and your feedback about your services.

 

OPTION 4: FACEBOOK
1. Click on the facebook icon.


2. Login with your Facebook & start chatting with one of our representative on Facebook.

OPTION 5: DOWNLOAD REMOTE SUPPORT
1. Download Remote Support Application & install it.

 


2. Now you can start a chat with our representative via this application.

A la carte Services:

Please select the type of service that you require from one of our consultants below. We strongly suggest to book a service at least an hour in advance.

 

 

If having problems with the remote access please download and install. Once installed, please provide our representative with your ID#

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